Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI
SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company's self-service virtual agent. Now powered by agentic AI, Zoom Virtual Agent delivers smarter, autonomous self-service experiences across chat and voice channels.
“With the next generation of Zoom Virtual Agent, we're ushering in a new era of intelligent, proactive customer support, taking customers from frustration to building true connections with brands,” said Chris Morrissey, General Manager of Zoom CX. “Through the agentic AI skills built into its core, Zoom Virtual Agent doesn't just respond — it takes action on behalf of customers, managing complex inquiries with HD-quality neural voices, significantly minimizing the need for agent escalation. These advanced capabilities transform routine support interactions into exceptional customer experiences.”
Unlike traditional chatbots, the upgraded Zoom Virtual Agent can now autonomously complete complex tasks like processing returns, updating accounts, or booking appointments. With advanced reasoning, memory, and context-aware conversations, it delivers seamless, brand-aligned interactions without requiring human intervention.
The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions, driving the acceleration of intelligent automation adoption.
Self-service benefits both customers and businesses
The new Zoom Virtual Agent can help deliver premium customer service experiences while driving efficiency in CX organizations by combining natural, fluid, and highly scalable automation with proactive reasoning to autonomously solve complex, end-to-end customer scenarios.
- Reduce costs and drive revenue: Increase self-service containment with autonomous resolution of complex end-to-end tasks; reduce abandonment with a virtual agent that can understand context across interactions to deliver accurate, personalized support; and repurpose agent staffing to focus on growth.
- Improve CX efficiencies: Drive self-service efficiency with customers by delivering accurate resolutions, even for complex requests, and increase the customer lifetime value.
- Deliver exceptional customer experiences: Improve ESAT and CSAT scores with reduced resolution times and reduced escalations; boost brand voice with customized tone and language capabilities; and free human agents to focus on deeper engagement and higher-value customer interactions.
Built to meet rising customer expectations and the demand for scalable, intelligent automation, Zoom Virtual Agent integrates natively with Zoom Contact Center and leading platforms like Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and Genesys Cloud.
The next gen Zoom Virtual Agent with agentic AI is now available. For more details on how Zoom Virtual Agent can unlock more meaningful customer engagement with agentic AI self-service, read the Zoom blog and visit the Zoom website to learn more.
About Zoom
Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
Contact:
Lacretia Nichols
press@zoom.us
- 大漠“女悍匪”来袭 关畅古装新剧《漠风吟》演绎交换人生极限拉扯
- 保健食品真实世界研究指南来了!环特生物等27家单位联合起草发布!
- “新时代、新厨卫、新体验”——2025年第29届厨卫展全球招商火热进行中
- 九州装饰网助力行业升级,开启“互联网+”新纪元!
- NPC:构建去中心化普惠金融时代
- 中国(绵阳)科技城 创新发展活力在此涌现
- 君圣泰医药三项创新研究成果即将亮相2025欧肝会(EASL)
- 健康时代的吃鸡新选择 低脂低热也能超好吃!
- 技术赋能,路凯智行助力露天矿智能化迈向国际先进水平
- 探索智造时代下的国产工业软件:戴西软件的挑战、机遇与突破
- AQUA爱克专业泳池设备落地青岛,以技术驱动行业升级
- 天翼云金融网站加速解决方案:破解高并发挑战,提升用户服务体验
- 英莱科技与奥镁集团达成战略合作 携手开创耐火材料智能装备新时代
- Diligent发布由Moody’s专有数据支持的企业风险管理仪表板以提供全面的外部风险信息
- 2025中国职工台球大赛西安站圆满闭幕
- 一本书助你掌握 DolphinDB!《DolphinDB 从入门到精通之数据分析》正式出版
- 问止中医向湖北中医药大学捐赠10万元奖学金与100万元中医大脑
- 第五届1218全球招商节盛大开幕:智慧碰撞,点亮招商发展新征程
- Estée Lauder宣布Matthew Walker博士成为品牌首位全球睡眠科学顾问
- 【上海绿色建博会资讯】“青春舱”热销背后是别墅业主的消费能力
- 她之千万面|BeauEver盛放女性多元力量
- 【央媒时代发布】CCTV-TIME特别关注青少年闽南文化探索夏令营
- 中国万天绿色赛道前景佳 低位整固值得看高一线
- 苏翊鸣卫冕夺冠!X GAMES CHINA 2023-2024滑雪巡回赛总决赛在北大湖圆满举办
- 必胜客打造游戏 x 美食社交实验站,“必胜俱乐部”启航
- Therabody 与Garmin联手,共同推进运动恢复与健康科技新突破
- Schneider Electric launches Materialize program for Scope 3 decarbonization of natural resources
- 守护群众“钱袋子” 中信银行太原分行成功拦截电信诈骗帮客户挽回万元损失
- 从圆明园十二兽首到雕刻家张亚雄十二生肖玉雕:对历史文脉延伸 唤醒民族文化记忆
- 最高降幅3万元,增配降价体验进阶,比亚迪护卫舰07荣耀版劲爆上市
推荐
-
男子“机闹”后航班取消,同机旅客准备集体起诉 1月4日,一男子大闹飞机致航班取消的新闻登上 资讯
-
看新东方创始人俞敏洪如何回应董宇辉新号分流的? (来源:中国证券报) 东方甄选净利润大幅下滑 资讯
-
王自如被强制执行3383万 据中国执行信息公开网消息,近期,王自如新增一 资讯
-
中央气象台连发四则气象灾害预警 暴雪橙色预警+冰冻橙色预警+大雾黄色预警+ 资讯
-
国足13次出战亚洲杯首次小组赛0进球 北京时间1月23日消息,2023亚洲杯小组 资讯
-
新增供热能力3200万平方米 新疆最大热电联产项目开工 昨天(26日),新疆最大的热电联产项目—&md 资讯
-
中国减排方案比西方更有优势 如今,人为造成的全球变暖是每个人都关注的问 资讯
-
产业数字化 为何需要一朵实体云? 改革开放前,国内供应链主要依靠指标拉动,其逻 资讯
-
抖音直播“新红人”进攻本地生活领域 不难看出,抖音本地生活正借由直播向本地生活 资讯
-
奥运冠军刘翔更新社交账号晒出近照 时隔473天更新动态! 2月20日凌晨2点,奥运冠军刘翔更新社交账号晒 资讯